In order for you to get answer to your question as quick as possible we have gathered the most Frequently Asked Questions here.
What are you doing for the safety of your guests and staff?
For everyone’s peace of mind and safety, we have increased our already high hygiene standards on location by providing extra training and sanitization protocols to our staff.
Click here to learn more.
Can I cancel a booking due to travel restrictions?
We offer different cancellation policies. If you are not sure you are going to be able to travel, we recommend you book your apartment stay under a flexible rate. This will allow you to cancel or amend your reservation free of charge until 72 hours prior to your arrival date (after that term lapses, your booking will no longer be refundable).
If you prefer to be able to cancel or amend your booking last-minute, you can book under a semi flexible rate: in this case, when cancelling your stay you will only be charged for the cost of the first night.
Unfortunately, we will not be able to grant any refund for bookings cancelled or amended under a non-refundable policy.
Do I need to wear a face covering?
Our safety policies are in line with the local regulations on Covid-19 safety, which may include the requirement to wear a face mask covering nose, mouth and chin while in indoor communal areas. Where this is the case, you will be informed with a sign in the areas where a face mask is required.
Please refer to governmental websites for the latest regulations or get in touch with our Reservations department for any clarification.
What is included in the apartment?
We offer serviced apartments with a fully equipped kitchen, home appliances, bedding and towels. You will have a lot more space and privacy compared to an average hotel room, while still getting 24/7 access to the assistance of a YAYS Insider.
Do you provide daily cleaning service?
To leave you the freedom to manage your space as you please, we do not provide daily cleaning service in your apartment. A complimentary cleaning is offered when you stay more than 7 nights. Unlike your usual hotel experience, a stay at YAYS feels like having your own place in town. That’s why you won’t need to put up a ‘do not disturb’ sign outside your door to keep our cleaning staff out. If you wish to have your apartment cleaned outside of the weekly cleaning, you can request an extra cleaning at any time. The cleaning will be arranged based on availability, for an extra cleaning fee.
How often do you provide a change of linen and towels?
At YAYS, we care about the environment, so our default is to change linen and towels only once a week during the weekly cleaning. An extra set of towels or bedsheets can be provided for an extra fee whenever you need that little extra freshness.
Is a final cleaning charged separately?
We don’t have any hidden costs. The final cleaning of your apartment is included in the price of your stay. We only ask you to leave your apartment tidy as you would do at home, and to load any dirty dishes into the dishwasher and run a washing programme before you leave. Our housekeeping staff will take care of the rest.
Are heating costs included?
Yes. Your apartment is equipped with an independent heating system so you can regulate the temperature in your apartment for optimal comfort for no extra cost.
Is WiFi available?
High speed WiFi is available in your YAYS apartment for no extra fee.
Do I need to pack a hairdryer?
Save the space in your luggage for souvenirs! At YAYS, hairdryers are available in every apartment, free of charge.
How can I iron my clothes?
You will find an iron and ironing board in your apartment. Could the home feeling be any more real?
Are toiletries provided?
Shampoo and shower gel are provided, as well as two rolls of toilet paper.
Are drinks provided?
YAYS is a great base to explore all the special places in the neighbourhood where you can enjoy local drinks. That’s why in your apartment you will only find coffee, tea, sugar.
Can I request an extra bed?
If you book an apartment with a sofa bed, you will find an extra set of bedding for you to use as an extra bed. Unfortunately, for safety reasons additional beds cannot be added.
Do you provide a baby cot and high chair?
We love travelling families and are programmed to receive them. A package of baby cot and high chair for babies requested for children aged 2 years or younger. This is a special request that needs to be placed with our Reservations department. It is subject to availability and extra charges apply.
Please note: due to location-specific age restrictions, baby cot and high chair cannot be arranged at Amsterdam The Crane by YAYS, where only guests aged 12 years or older are allowed for safety reasons.
Do you provide breakfast?
Your YAYS apartment is self-catered. This means that we provide a fully equipped kitchen where you can prepare your favourite breakfast with local ingredients. If you feel like treating yourself, ask your YAYS Insider or check your YAYS Neighbourhood Guide for the best breakfast and brunch places in the neighbourhood.
Can you help me rent a bike?
If you are a bicycle lover staying at YAYS in the Netherlands, we’ve got good news for you! Your YAYS Insider can fix you up with a stylish YAYS bike. Ask them how to hire one for the day for a convenient price.
What else is provided?
Your apartment includes enough coffee, tea, cleaning tools, dishwasher soap and laundry soap for a short stay.
How old do I have to be to book an apartment with YAYS?
The minimum age requirement to book an apartment is 18 year old.
Can I bring my pet with me?
Our general policy is to not allow pets in our properties. Depending on location and availability, however, exceptions might be possible. We invite you to place a special request with our Reservations department to check if we can indeed accommodate your non-human friend, before you complete your booking. Extra fees may apply to pet stays.
How many people can stay in my apartment?
The number of people allowed in your apartment is indicated in the apartment information at the time of booking. For your own safety and that of others, local regulations and company policies do not allow a larger number of people to stay in any given apartment. Some apartments can only be booked for 2 adults and 2 children aged 12 years or younger. It is not possible to place extra beds in the apartments, with the exception of a baby cot for a child aged 2 years or younger.
Are children allowed at every property?
YAYS is a family-friendly place and children are welcome at every location. For safety reasons, however, Amsterdam The Crane by YAYS can only accommodate guests aged 12 years or older.
Do you offer different rates for adults and children?
Prices on our website www.yays.com are displayed per apartment, regardless of how many people are staying or their age, and provided that the main booker is an adult. Please note that guests exceeding the maximum occupancy indicated at the time of booking will not be allowed in the apartment.
When do I pay for my stay?
You will be asked to pay for your stay in advance. Please note: if a payment is not processed within terms, your booking will not be confirmed.
How can I pay?
To keep things as simple and safe as possible, we do not accept cash payments When booking from outside the Euro zone, this also saves you the hassle of changing foreign currencies.You can pay for your stay with any major credit card or direct payment system: Visa, Mastercard, American Express, Diners and iDeal. If you need any further information about these payment options, please get in touch with our Reservations department.
How can I request an invoice for my payment?
You can request your invoice upon check-out. Please make sure you have all the invoicing details needed at hand.